Returns/Refunds: All merchandise purchased must be returned in unused condition for a full refund within 30 days. Any merchandise that has been used for longer than 15 days will not be given a refund, only an exchange or credit for a product of equal or lesser value. Any and all merchandise that has been purchased at a show is not eligible for a return or refund, all show pricing is set as a final sale and may not be returned unless deemed a manufacturer defect.
Recycling Program: If you would like to recycle your PawMat you may return them to us by mail or at any show and get a $5-$9 credit, depending on the size, for each one to be used toward the purchase of replacement mats. We recommend replacing them every year.